Frequently Asked Questions

Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.

All gift vouchers will show an expiration date to note date by which the voucher needs to be redeemed. However, the value of the voucher is not lost, but if the tour for which the voucher was purchased goes up in value, guest will be subject to paying the difference in price at the time of redeeming the voucher.

Call or email us as soon as you know that you will to make changes to your current reservation. Please note that we will 48 hour cancellation policy if you need to cancel your reservation or would like to reschedule it for another day. All changes made to any reservation will be emailed to you. If you do not receive an email notice, please call us as soon as possible as this will guarantee that all necessary changes have been made.

No, you are welcome to stop at Sausalito. We can have the shuttle drop you off in Sausalito, and you can go back to San Francisco via ferry or taxi at your discretion.

Please have your group check in no less than 15 minutes before your flight. Flights do depart on time and flights will not be held for late arriving parties.

Absolutely! Please call us or drop in to the office and we can let you know what we have available for that day.

Absolutely! Please contact us so that we may help you book a flight as we do require a minimum of two guests per trip. If you are looking to book this in advance, please note that your reservation will be booked but subject to availability. We recommend you call us at least two days in advance to make your reservation.

Yes, please contact us for pricing and availability.

There can be a maximum of six people on board or a minimum of two. Please do not worry – there is a window seat for everyone on board.

We do allow dogs to come on board as long as other passengers on the flight are ok to have a canine friend and there is sufficient room in the aircraft. We ask that owners be considerate that some guests can be allergic to dogs, so please be considerate if you will be bringing your furry friend and let us know ahead of time so that we may check with the other passengers. Another option is to book a private flight for your group where the pooch will be more than welcome! Sorry…no cats.

Yes, we do allow babies on board, but we do have only limited ear protection headsets for them. We do recommend that parents bring their own noise cancellation headsets or earplugs for their infants.

Anyone under the age of 12. Price for a child will only apply for children aged 3-11 years. Children under two years of age may sit in a parent’s lap and are free of charge.

We do not have seat belt extensions in Seaplane Adventures aircraft. If you require a seat belt extension on a commercial flight, you will need one with us.

All passenger weights are required as we do have a maximum weight limit based on the total weight of all participants. Pilots are also trained to load the aircraft safely based on weight distribution, so please be patient with where the pilot asks you to sit. Besides – everyone gets a window seat!

Seaplane Adventures maintains one of the highest standards of safety in our industry and has a pristine safety record. Seaplanes themselves are extremely safe – as we like to say, “We have millions of square feet of runway everywhere in the San Francisco Bay!”

Yes, fog can be very tricky as it can come and go at any time and in just minutes time. We will try our very best to fly you over the bridge or alternate the flight route so that you can get the best view of the bridge possible.

All flights are subject to cancellation for severe weather. This determination is made by the pilot up to 30 minutes before the scheduled flight.

All passengers are required to sign a waiver before boarding their flight.

Yes, we have plenty of free parking available at our lot.